9:415G
Intro 01 / 27
Friday, October 16
9:41
All Accessnow
Heads up. You know someone now.
💬
The Crew (4)2m ago
how do you ALWAYS get tix 😭

A pitch for the All Access sprint
Byron Atienza · Content Studio

The problem

10 million members. Zero conversation.

All Access works in private. The alert lands on one phone. The win happens alone in a checkout queue. When a fan gets in, they thank luck, or their own fast thumbs.

Saturday 10:02 AM
GOT THEM. 4 tix 🙌
idk how, I just kept refreshing
All Access did that. Nobody knows.
The reframe

It's not an awareness problem. It's a credit problem.

Our job is to make the private win public.

What we heard in the room

All Access has no soul.

Let's give it one.

Right now it's a list of benefits. Fans don't fall for benefits. They fall for people. So before any idea, here's who All Access is.

Who is All Access?
Your friend on the inside
everyone has one. not everyone knows one.
💬message
📞call
🎟tickets
✦perks

Not the boss. Not the bouncer. The one who knows both.

notes
  • Hears about the tour before it's announced
  • Knows the side door, the good bathroom and the bar with no line
  • Has been to more shows than anyone you know, arenas to 200-cap rooms
  • Remembers what you like. Texts before you think to ask.
  • Gets you in, and gets your friends in too
  • Never makes you feel like you owe them
what people say about them
"I know someone." Every friend group has one person who always gets in. All Access becomes that person, for every fan.
The core belief

Just ask.

Everyone has a friend who gets tickets. And everyone feels a little weird asking. They hate that.

Asking for the presale, the members price or one more ticket for a friend isn't a favor. It's what membership is for.

ok this is awkward but is there any way to get 2 more
Don't be shy. That's literally what I'm here for.
Done. Members price too.
Things you can always ask for
The presaleThe members priceOne more for a friendThe last-minute seatWhere to go tonight
Tone of voice

Same benefits. Now with a person behind them.

Top line is today's site copy. Bottom line is the friend on the inside.

Unlock exclusive access to 20,000 Live Nation Presales.
20,000 presales. You're on the list for all of them.
Earn Concert Cash® for your next Live Nation show.
Every show you go to puts money toward the next one.
Get members-only deals for shows you'll love.
Members price. Don't be shy, that's what it's for.
Where Fans Go First
Told you first.
So we gave them a name
REN
Runner.
Every.
Night.

All Access gets a name. Like the assistants people already talk to every day, REN is someone you can text, ask and thank.

RThe runner. On tour, the runner is the one who makes things happen. Gets the thing, finds the person, solves the problem. Not the boss. Not the bouncer. The one who knows both.
EEvery night. There's a show every night, somewhere. REN knows where, and how to get you in.
人The hidden layer. In Mandarin, rén means "person." So REN is literally someone. The someone you know.
3Three letters, no gender. Easy to say in any market, and it sounds like a friend: "Ask REN." "REN got us in."
The campaign line

You don't know someone. You know REN.

The mark · Stride

REN moves like a runner.

No mascot, no limbs. Two strokes leaning forward, the way a runner leans into a stride. The personality is in how it moves.

HereLeaning in, ready
On itRunning, with streaks
You're inTwo eyes and a wink
The wink

The wink is the hookup. It's how the friend on the inside tells you it's handled, without saying a word.

Where it lives
RENnow
On it. Presale opens in 10.
REN is running… (replaces the typing dots)
How it works

REN gets you in.

Digging through emails "Code invalid" Waiting room 99%

No more code hunt. Save one number, and REN texts you before the presale, holds your spot and makes room for the crew.

REN
+1 (310) 555-0142
Tue 8:14 PM
need 4 for saturday??
say less. presale's 10am. you're already in line.
bring the crew, there's a +3.
Sat 10:06 AM
That one went fast. You're on my list if anything opens up.
+3Squad mode. Every alert makes room for the crew.
↺Missed it? You're on REN's list. REN texts if anything opens.
$5Welcome in. "First $5 is on me."

Phase 1: alerts and replies written in REN's voice. Phase 2: REN becomes conversational.

How it works

Then you become one.

Every show you go to earns a stamp. Small rooms count double. Stamps unlock Concert Cash, upgrades and, eventually, REN status.

Member No. 0,004,117
Rank: Regular · Los Angeles
23
stamps
4
deep cuts
$35
Concert Cash
AUG
02
300
CAP
AUG
19
SEP
04
140
CAP
SEP
27
23 of 30 stamps to REN status
The RoomA members-only venue with no address. Stamps get you in.
How it works · The Heat Map · built on Dale's idea
ARENA · 18K
140 CAP · $18
THEATER · 2.4K
BASEMENT · 90
RENnow
Your neighborhood's heating up. 140-cap room, 4 blocks away, doors in 40. $18.
quietpacked

Your city, glowing.

Every member check-in adds heat, so you can see where the energy is tonight in real time. Arenas and basements side by side. Tap a hot spot for what's playing, what it costs and how far it is. Shows that fly under the radar finally show up.

Shows aggregate crowds only. Never individual people.

How it works · Tap In

Tap In.

)))
0004 117
Member since 2026 · 23 shows
Hold near the reader

Your All Access card lives in Apple Wallet or Google Wallet. You tap your phone at the venue, like paying contactless. The tap is where the good stuff is.

DoorA surprise perk on tap: a free drink, a seat upgrade, merch first, skip the line.
+1Tap your friend's phone to add them as your plus-one.
EvolvesThe card's design changes with every show, like a passport filling up. No two look the same.
AfterTap after the show to unlock something only the room gets, like a photo from the stage.

"Tap in" is already slang for showing up. Needs Apple and Google wallet partners, so product is in early.

Creators

REN has a lot of faces.

We don't hire creators to talk about All Access. We make them their city's REN, with real tickets, +3s and Concert Cash to give away. Their content isn't an ad. It's them actually getting people in.

The BHAG

A REN in every city.

100creators across Live Nation's biggest markets become their city's REN. Each gets a real allowance of perks to hand out however they want.
LA
NYC
London
CDMX
Toronto
Chicago
Atlanta
Sydney
São Paulo
Berlin

Everyone knows someone. Now you know REN.

Fans follow their city's REN the way they'd follow the friend who always knows what's happening. A brand persona becomes a network of real people.

The BHAG, part two

Then every fan becomes someone's REN.

The 100 City RENs are the spark. The real scale is 10 million members. Hit REN status and you get your own allowance of perks to hand out to your crew.

City Rens100 creators. Launch the network, set the tone.
100
Fan RensMembers who earn it at shows. They get +1s, presale invites and a REN card.
1M
Their crewsFriends who get in because they know a REN. Most of them join.
10M+
Fri 6:12 PM
REN, via Mari: you're on the list for Saturday. +1 included.
wait MARI is a REN??
Mari's been to 31 shows. Mari's a REN.
The line

Know REN. Then be REN.

Every invite a Fan REN sends is a new member in the door. The persona turns into a movement, and growth happens fan to fan.

The finale
Saturday EditionMusic
The first sold-out show where nobody bought a ticket.

20,000 fans. One arena. Every seat went out by text, and nobody knew who was playing until the lights went down.

There was no onsale, no queue and no code. Every seat went out through a single text from All Access: "Tonight. You and three friends. You know REN." Fans who earned their way in with stamps sat next to fans REN texted. The artist was revealed at 9:14 PM.

Live Nation fills an entire arena for one night, and not one ticket goes on sale.

It proves the whole brand at arena scale. Every seat goes to a Fan REN and the crew they bring. The crowd is the story, and the artist stays a surprise. Only Live Nation could pull it off.

How we'll know

Measure the talk.

The goal is fans talking about what All Access does. So we measure talk, not impressions.

Saves + sharesper post. Is it worth keeping or sending?
"REN got us in"mentions, tracked through social listening.
Text opt-insFans who saved REN's number.
Fan REN invitesSent and accepted. Growth, fan to fan.
Got In cardsPrivate wins made public.
The 30-day test

Launch REN's number in three markets. Measure opt-ins and Got In shares, then go global.

Three questions for Friday
01When a fan gets in through All Access, do they know it was All Access?
02Can REN text members directly, with consent, at scale?
03What can we actually give away?

Keep swiping for the appendix: every note from the room, and the deeper ideas.

To make it real: All Access product and CRM in the room from day one, and legal to clear the REN name and mark.

RENnow
Told you first.

Byron Atienza · Content Studio

Appendix →
Appendix · We heard you

Every note from the room, and where it lives.

Members club, Pokémon Go energyStamps, Heat Map, REN status
"I know a guy" / the plugREN
A number you can actually textREN's number
Times Square countdown, scavenger huntHeat Map drops, the arena reveal
Surprise showThe arena finale
Dale's radar, the little guysHeat Map, Deep Cuts
Drop codes in comments, artists as influencersArtist comment drops
Countdown stickers, Close FriendsNative social system
Fans shaping All Access, UGCFan RENs, Fan Hacks, Club Votes
Creator collective, "The Ick"City RENs, The Ick: Ticket Edition
Bring the squad+3 on every alert
$5 sign-up offer"First $5 is on me."
Waitlist for missed presales"You're on my list."
Landing page with a fan feedLive Got In feed
The personality

Five things they always are

In the knowfirst
Tour drops Thursday. You heard it here.
Always has the info first, and shares it.
Reliablealways
Said I'd text. Texting.
If they said it, it happens.
Generous+3
Need one more? Done.
The hookup is the point, not a favor.
Wittydry
Yes, Concert Cash is real money. For concerts.
Quick and dry, never trying too hard.
Low-keyno flex
Don't make it weird. Just come.
Never flexes. The access speaks for itself.
How they sound
The alert
Heads up. Presale in 10. You're already in line.
Sign-up
Welcome in. First $5 is on me.
Asking for more
Need one more? Just ask. Seriously.
The sellout
That one went fast. You're on my list if anything opens up.
The win
You got the whole crew in. Look at you.
After the show
Good night? That one counts toward your next.

Guardrails for a corporate world
01Witty, never snarky. The joke is never on the fan.
02No swearing, no slang that dates in six months.
03Never promise what we can't deliver. "You're in line," never "guaranteed."
04Never punches at artists, fans or competitors.
05The benefit is always said plainly. Personality goes around it.
We never say
Call yourself a fan?Don't miss out!Great shows near youDiscover live music
Creator formats
FollowingFor You
"what show do you wish you could go to?"
♥412K
💬8,903
↗61K
@marisol.la · LA's RENasked a stranger. got her and her sister in. tonight. #JustAsk · Paid partnership
Hero series
Just Ask

A creator stops strangers: "What show do you wish you could go to?" Then makes it happen on the spot. The end card is always "Just ask."

Live
REN Live

During a big onsale, a creator goes live and takes requests. Who needs a +1, who missed the presale, who's trying to get their mom in. Gets people in, on air.

Sketch
The Ick: Ticket Edition

Comedians on ticket pain. The code that doesn't work, the friend who'll "Venmo you later," the waiting room at 99%. REN fixes it.

Prompt
When the presale code actually works

Pure joy reactions. Easy to repeat, easy for fans to copy.

Comments
Artists as creators

Artists drop codes in their own comments and repost fans' "Got In" stories. Fans engage with artist content, not ads. All Access never uses artist IP itself.

UGC
Fans as creators

Got In reactions, group chat screenshots, Fan Hacks. The best fan creators get recruited into the REN network.

Every partnership is disclosed. Honesty is part of the persona.

Appendix · Stamps

Every show counts.

All Access becomes the world's biggest fan club, and the game is real life. Members collect a stamp for every show they go to. Small rooms pay more. Stamps unlock Concert Cash, upgrades and drops nobody else gets.

Member No. 0,004,117
Rank: Regular · Los Angeles
23
stamps
4
deep cuts
$35
Concert Cash
AUG
02
300
CAP
AUG
19
SEP
04
140
CAP
SEP
27
OCT
03
OCT
09
next???

Filled stamps are small rooms. They're worth double.

Members shape it too: Club Votes decide the next perk, and the community builds the culture from day one.

Appendix · IRL · members only

The Room.

Location: lockedUnlocks 6:00 PM
Needs 5 stampsYou have 23 ✓

A members-only venue with no address.

→It moves every month. The location appears on the Heat Map only on the day.
→You can't buy a ticket. Stamps get you in.
→Launch night: ten Rooms open in ten cities at the same hour, each with a surprise set.
→On social, the map lights up live while City Captains lead the crowd across town.
Appendix · Social · REN on @allaccess.club
Stamp Report
1 LA ····· 41K
2 LDN ··· 38K
3 CDMX ·· 35K
Week 42 · share
Deep cuts this weekend
5 rooms under 300 cap · save
The Room opens Friday
Location drops 6pm
Fan hacks
"Turn on alerts the night before. Thank me later." — @mari.at.shows
Fans teach fans
Club vote
Name the next perk ↓
Members decide
Comment your stamp count
First 100 get +5
ShareStamp Report: a weekly city leaderboard. Cities compete.
SaveDeep Cuts: five rooms under 300 capacity this weekend.
Close FriendsInner Circle: top stamp holders get drops first.
CommentsComment drops: first 100 to comment their stamp count get 5 more.
CreatorsCity Captains: creators host the Heat Map and top the Stamp Report.
Appendix · IRL second wave

Say you know REN.

for you + 3 · tonight
REN4:30 PM
Tonight. Corner store on 5th & Spring. Tell them you know REN.

Bodegas, barbershops and record stores. Walk up to the counter, say "I know REN," and you're handed an envelope with tickets for you and your crew.

The only code is a phrase anyone would say. Hidden-camera reactions fill the feed, and the city's REN creator is behind the counter.

Appendix · Social
REN 2m
Presale opens in
04MIN23SEC
🔔 Remind me
presale in 10. you're already in line.
Text over show footage
who got us in??
me. i know REN.
Group chat screenshot
NativeCountdown stickers on every big presale.
SaveThis week on the inside: the presale calendar, by city.
SendGot the crew in: group chat screenshots from members.
CommentsCode drops in artists' comments during big onsales.
UnlockTap to reveal: sensitive-content screens that open on a code, like a locked door.
CreatorsThe Ick: Ticket Edition and Just Ask from the REN network.
What changes in the product
Got in.
ME +3 · SATURDAY · 8:00 PM
THANKS TO REN
+3

The Got In card: a shareable confirmation that makes the private win public.

$5First one's on us. $5 Concert Cash at sign-up. "Welcome in. First $5 is on me."
+3Squad mode. Every alert includes a +3 for the crew.
↺Missed it? A waitlist button for fans who miss the presale. REN texts if anything opens.
◎Landing page with a live fan feed. Got In cards and Stamp Reports, so the site feels like a crowd.
@@allaccess.club. Fan to fan, with Live Nation in the background.
)))Tap In card in Apple and Google Wallet.
A sample month